Privacy Policy

We take your
privacy serious.

Effective as of May 25, 2021

This privacy policy applies to owned and operated by o9 Solutions. This Privacy Policy governs the manner in which o9 Solutions, Inc. collects, uses, maintains and discloses information collected from users of the website: (the “Site”) and our Service for Integrated Planning and Digital Operations (the “o9 Platform”). We respect your preferences concerning the treatment of personal information about you that we may collect from your use of this Site. As part of the normal operation of this Site, we may collect and, in some cases, may disclose information about you. This Privacy Policy describes the information that we collect about you and how we may use or share that information.

This policy covers our collection, use and disclosure of information we collect through our website and o9 Platform. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged o9 Solutions.

Personal Information

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our Site, provide contact information on our Site, fill out a form on our Site, and in connection with other activities, services, features or resources we make available on our Site. You may be asked for, as appropriate, your name, email address, or phone number. You may, however, visit our Site anonymously. We will collect personal information about you only if you voluntarily submit such information to us. If you do not want to provide this information via the Internet, please contact us at (214) 838-3125 to assist you. Our business hours for telephone contact are 8:00 a.m. to 5:00 p.m. Central Time. This Site is not directed toward children under 13 years of age. We do not knowingly collect or solicit data from children under 13 years of age through this Site for any reason. By using this Site, you represent that you are not under 13 years of age.

Non-Personal Information

We may collect non-personal identification information about you whenever you interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about your means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information.

Your Controls and Choices

Opt-Outs. We may provide you with the opportunity to “opt-out” of having your personal information used for certain purposes when we ask for this information. If you decide to opt-out, we may not be able to provide certain features of the Site and o9 Platform to you.

Communication Preferences. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included on such communications or on the Site and o9 Platform. Please note, however, that you may be unable to opt-out of certain service-related communications.

Blocking Cookies. You can remove or block certain cookies using the settings in your browser but the Site and o9 Platform may cease to function properly if you do so. For more information, please see our Cookie Policy.

How We Respond to Do Not Track Signals. Your Web browser may have a “do not track” setting which, when enabled, causes your browser to send a do not track HTTP header file or “signal” to each site you visit. At present, the Site and o9 Platform do not respond to this type of signal.

How We Use Collected Information

We will use your personal information so that we and our representatives can respond to your business inquiries, service requests and support needs more efficiently and to provide information such as product upgrades, special offers, updated information, new services, and other o9 Solutions-related information. We may also use feedback you provide to improve our products and services. In addition, we may use your personal information to improve our marketing and promotional efforts, to analyze Site usage, to improve the services and resources provided on our Site, and to customize our Site. We may also use personal information you provide to deliver information to you and to contact you regarding administrative notices.

Sharing Your Personal Information

o9 Solutions will share your personal information with third parties only in the ways that are described in this privacy policy. o9 Solutions does not offer, or allow the sale of, any user-provided information, including email addresses, to third parties. We may share generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners for the purposes outlined above. We may also use third party service providers to help us operate our business and the Site or administer activities on our behalf such as hosting providers. These companies are authorized to use your personal information only as necessary to provide these services to us. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Legal Disclosures

o9 Solutions may be required to disclose your personal information in order to comply with legally mandated reporting, disclosure or other legal process requirements, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. We will use reasonable efforts to limit the personal information we provide for these purposes. If o9 Solutions is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

User Access and Choice

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete or deactivate it by making the change on our member information page or by emailing our Customer Support at  [email protected] or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at  [email protected].

Third Party Websites

This Site may include links to the websites and services of third parties. We do not control the content or links that appear on these other sites and are not responsible for the practices employed by websites linked to or from our Site. These sites and services may have their own privacy policies and terms of use. Browsing and interaction on any other website, including any website which has a link to our Site, is subject to that website’s own terms and policies.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


We use state-of-the-art commercially available technology to protect against unauthorized access to any personal information that is stored electronically by o9 Solutions. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.


We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected].


Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. When we do, we will post a notice in this section of the policy notifying users when it is updated. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to frequently check this page for any changes to stay informed about the information we collect, how we use it, and whether we disclose it to any third parties. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and to become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, please do not use our Site. Your continued use of this Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

o9 Solutions, Inc.
1501 LBJ Freeway Suite 140
Dallas, Texas 75234
Attn: Privacy Officer
Phone: (214) 838-3125

or [email protected]

Information Related to Data Collected through the o9 Platform

o9 Solutions collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes.


We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.

Service Provider, Sub-Processors/Onward Transfer

o9 Solutions may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.

Access to Data Controlled by our Clients

o9 Solutions has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the o9 Solutions’ Client (the data controller). If the Client requests o9 Solutions to remove the data, we will respond to their request within 30 business days.

Data Retention

o9 Solutions will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. o9 Solutions will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.